Stellar Inducted into the Great Game of Business Hall of Fame June 23, 2009
Posted by stellarnews in Uncategorized.Tags: Award, Managed Customer Relations, MCR, Open Book Management
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Stellar, a global expert in Managed Customer Relations (MCR), today announced that it has been inducted into the Great Game of Business (GGOB) Hall of Fame at the 2009 National Gathering of Games Conference in St Louis, USA.
Awarded annually by the GGOB, the pioneers of Open Book Management (OBM), the prestigious Hall of Fame Induction recognises Stellar’s use of OBM to drive sustained improvements to their financial performance and corporate culture for more than 10+ years.
The GGOB, a subsidiary of SRC Holdings Corporation in the US, was developed to teach other businesses the fundamentals behind Open Book Management. SRC, after using The Great Game, increased its stock price from 10 cents per share in 1983 to over $234 in 2008.
The award was accepted by Steve Morphett, Stellar’s Global CEO, at the 2009 National Gathering of Games Conference in front of over 450 ‘open book’ companies, including Inc. Magazine and Harley Davidson.
“I am absolutely thrilled that the GGOB has recognised Stellar’s 10 year commitment to OBM,” Morphett said. “Stellar’s OBM journey began when we opened our first office in Australia in 1998, and is currently being embraced by the team at our 19th and newest Centre in the Philippines,” said Morphett.
“OBM is a management philosophy that empowers employees to think and act like business owners by using ‘game play concepts’ and applying those to business,” continued Morphett.
“It is not an easy way of life; it is simply the best culture for any business that values the full engagement of its people – a culture that requires constant effort and consistency of leadership.“
The annual awards are organised by GGOB Organisation and includes the legendary Jack Stack, author of “The Great Game of Business”, on the judging panel.
When announcing Stellar’s induction, Rich Armstrong, President of the GGOB said “We can’t think of anyone more deserving than Stellar, especially after you just celebrated your 10th successful year of operation. The Stellar team has shown outstanding results, unwavering commitment to the principles and the willingness to openly spread the word to help others learn and succeed.”
Stellar Celebrates First Anniversary of Call Centre Operations in the Philippines September 10, 2008
Posted by stellarnews in Uncategorized.Tags: call centre services, Philippines
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Stellar, a leading global call centre and business process outsourcing provider, today announced that celebrations are underway to mark its first Anniversary of call centre operations in the Philippines.
Employees from Stellar’s Cubao centre have recognised the anniversary by participating in a number of special events throughout the week, commencing with the opening of a photo exhibition featuring highlights of the year that was, followed by an anniversary dinner to thank all staff for contributing to the company’s successful first year.
“Stellar Philippines has experienced rapid growth over the first year of operations and recently reached the milestone of 1,000 employees” said Arthur Harrow, Chief Executive Officer, Stellar Philippines. “We have quickly established a reputation as an employer of choice here in Cubao, and our call centre facilities and employment conditions are world class”.
The week of celebrations will culminate in the first Stellar Philippines Annual Award ceremony, where awards will be presented to recognise employees who have made consistent and outstanding contributions throughout the year.
Stellar’s Philippines centre is strategically located in Cubao, Metro Manila, within the CBD of Quezon City, which is serviced by excellent transport infrastructure. Stellar staff enjoy the convenience of working in a location serviced by both the LRT and MRT train systems and being surrounded by a number of large commercial malls for shopping and eating out.
The Cubao centre is located at Superstore Building, Times Square Street, Araneta Center, Cubao, Quezon City and prospective employees can contact Niza Sarmiento, Vice President Human Resources, by email jobs@stellargsp.com to find out more about current career opportunities.
Stellar announces Campaign Management System now available for Small to Medium Enterprises September 10, 2008
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Stellar, a leading global call centre and business process outsourcing provider, today announced that its Campaign Management System, used across all nine Australian-based centres, is now available to the wider call centre community via a Software as a Service (SaaS) Model.
Potential clients may now choose to either outsource their end-to-end call centre service to Stellar, or combine Stellar’s web-based Campaign Management System with their own staff and infrastructure to more effectively manage call centre operations.
“Stellar has developed its own system for over seven years to successfully deliver inbound and outbound campaigns,” said Warwick Marx, Chief Information Officer of Stellar Asia Pacific. “The system has evolved to such a point that it makes sense to market the product in its own right, whilst continuing to use it to service our existing blue chip client base.”
Stellar’s Campaign Management System continues to deliver impressive results, such as increasing contact rates by over 200%, cutting average handling times by in excess of 60 seconds per call, and improving sales results by over 15% – Stellar now wants to assist Small to Medium Enterprises (SME’s) to do the same.
It is an exciting development for SME’s who view specialised call centre technology as exclusive to larger companies and therefore unattainable for their business.
“For the first time, small to mid-sized companies involved in their own inbound or outbound telemarketing activities can benefit from using industry-leading technology,” said Marx. “It is the end of Excel spreadsheets in the call centre and the start of higher data integrity and greater efficiencies.”
Stellar Supports 2gether Consulting’s TCF Workshop in London August 13, 2008
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Stellar UK, a leading global call centre and business process outsourcing provider, today announced its support of 2gether Consulting’s Best Practice Workshop concerning TCF responsibilities when working with outsourcers and business partners.
This free event will take place at the Court Room, Chartered Insurance Institute, 20 Aldermanbury, London EC2V 7HY, on September 3rd 2008 and will provide a proactive forum to illustrate how to demonstrate consistent fair treatment of customers. It will also cover the impacts of the Financial Services Authorities’ TCF principles on outsourcing relationships.
The Best Practice Workshop aims to provide insight into the Treating Customers Fairly process and is just the first of 2gether Consulting’s planned quarterly Workshops, geared towards bringing professionals working in Financial Services and associated industries together to provide a platform to discuss issues and exchange ideas.
“Having developed significant experience in the Financial Services arena and recognising our commitment to TCF, we are excited about being involved in this event,” said Mary Graham, Chief Executive Officer of Stellar UK. “The conference provides a platform for finance professionals to discuss the impact TCF has on their business and on their third party relationships. It also provides Stellar with a great opportunity to take the lead and demonstrate our full commitment to TCF”.
“2gether Consulting has a unique insight into the challenges of demonstrating consistent fair treatment of customers. Our aim, with this Workshop, is to offer useful tips and insights to give firms a head start in overcoming the challenges as well as providing a forum for debate”, said Paul Henshaw, Compliance Director of 2gether Consulting.
About 2gether Consulting
Specialising in the Financial Services sector, 2gether Consulting offers a full consultancy service from product design and development, direct marketing, sales performance improvement through to operational and regulatory best practice. 2gether’s strength lies in the breadth of experience across the business value chain. 2gether Consulting are uniquely placed to help businesses both create and improve revenue generating opportunities as well as protect businesses against regulatory and reputational risk.
www.2getherconsulting.co.uk
About Stellar
Stellar is a leading global call centre and business process outsourcing provider, with over 6,000 employees across 19 outsourcing centres in Australia, UK, USA, Canada and the Philippines. Stellar’s innovative outsourcing solutions help clients reduce operating costs, improve quality levels and increase revenue and profitability. The company serves a range of clients in the telecommunications, utilities, transport, finance, government and manufacturing industries. In addition to call centre outsourcing, Stellar specialises in document management, workflow automation technology and process outsourcing solutions. For more information, visit www.stellarBPO.co.uk
For further information or to book your place at the event please contact:
Janette Coulthard
Marketing Director
2gether Consulting
Tel: 0772 0442048
Email: Janette@2getherconsulting.co.uk
For further information on Stellar UK please contact:
Declan Maguire
Head of Sales & Marketing
Stellar UK
Tel: 01294 225 300
Email: dmaguire@stellarbpo.co.uk
Stellar Wins Call Centre Services Contract with Western Australian Electoral Commission August 5, 2008
Posted by stellarnews in Uncategorized.Tags: call centre services
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Stellar, a leading global call centre and business process outsourcing provider, today announced that it has been awarded a tender to provide call centre services to the Western Australian Electoral Commission.
In line with the tender requirements, Stellar will provide a call centre service to manage public enquiries regarding the election process during the next Western Australian State general election.
Planning is already underway for the election, to be held sometime between now and May 2009, when over 1.3 million electors are expected to cast their votes on Polling Day at some 800 polling places throughout Western Australia.
“Stellar’s extensive experience managing high-profile call centre operations for State and Federal Government departments will add significant value to this new call centre service,” said John Hollingsworth, Chief Executive Officer of Stellar Asia Pacific. “Our demonstrated expertise and proven call centre outsourcing capabilities clearly make us the best choice for this service, and we look forward to building a strong relationship with our new client.”
The service will be operated from Stellar’s Western Australia-based centre, one of a global network of nineteen outsourcing centres.
About Stellar
Stellar is a leading global call centre and business process outsourcing provider, with over 6,000 employees across 19 outsourcing centres in Australia, UK, USA, Canada and the Philippines. Stellar’s innovative outsourcing solutions help clients reduce operating costs, improve quality levels and increase revenue and profitability. The company serves a range of clients in the telecommunications, utilities, transport, finance, government and manufacturing industries. In addition to call centre outsourcing, Stellar specialises in document management, workflow automation technology and process outsourcing solutions. For more information, visit www.stellarBPO.com
Stellar supports 2008 National University Finance & Procurement Conference July 2, 2008
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Stellar, a leading global call centre and business process outsourcing provider, today announced its support of the 2008 National University Finance & Procurement Conference.
The Conference, now in its eighth year, will be held in Cairns, Australia from 21st – 23rd July 2008, and provides a proactive forum for university management professionals to meet and discuss current issues impacting the higher education sector in the specific areas of financial management and strategic procurement.
“We are excited about being involved in this important industry event,” said Geoff Charters, Chief Executive Officer of Stellar Business Process Solutions. “The conference provides a platform for university finance professionals to explore changing trends in financial management and strategic procurement in higher education. It also provides Stellar with a great opportunity to introduce attendees to our advanced accounts payable solutions”.
Stellar’s expertise in automating the purchase to pay function will provide attendees with valuable insights into how they can reduce costs and manual handling time, and at the same time improve environmental sustainability.
Although many companies offer document management solutions, Stellar is unique in that they offer a complete purchase-to-pay solution. Stellar offers the flexibility of either a hosted technology solution or a fully outsourced accounts payable processing service, both using a transactional-based cost model. This means they are the leading choice for organisations wanting to solve their accounts payable processing challenges.
Many of Stellar’s clients have found that they can reduce the cost to process an invoice by up to 60% or more through the implementation of their accounts payable processing technology.
Stellar, a pioneer in the field of document management and workflow automation, combines advanced technology and labour management expertise to automate manually intensive processes and significantly reduce operational costs.
Stellar renews business process outsourcing contract with Simply Energy May 22, 2008
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Stellar, a leading global call centre and business process outsourcing provider, today announced that they have renewed a major business process outsourcing contract with Simply Energy, one of Australia’s largest energy retailers, for a further three year term.
The business process outsourcing services include customer service, sales, sales verifications, back of house administration, processing and contract management and support for the client’s retail energy business and strategic growth plans.
The service will continue to operate from one of Stellar’s eighteen global business process outsourcing centres located in Victoria, Australia.
Stellar has developed a strategic partnership with Simply Energy over the past three years providing end-to-end customer management. During this time Stellar has assisted with the acquisition and retention of almost 400,000 customers.
“Today’s energy retailers face tougher demands as a result of deregulation, competitive pressure and increases in wholesale electricity costs” said John Hollingsworth, Chief Executive Officer of Stellar Asia Pacific. “Stellar fully understands the challenges that energy retailers face and we look forward to continuing to support our client’s impressive growth”.
Stellar is a leading global call centre and business process outsourcing provider, with over 6,000 employees across 18 outsourcing centres in Australia, UK, USA, Canada and the Philippines. Stellar’s innovative outsourcing solutions help clients reduce operating costs, improve quality levels and increase revenue and profitability.
The company serves a range of clients in the telecommunications, utilities, transport, finance, government and manufacturing industries. In addition to call centre outsourcing, Stellar specialises in document management, workflow automation technology and process outsourcing solutions. For more information, visit www.stellarBPO.com
Stellar sponsors accounts payable conference in Melbourne, Australia May 14, 2008
Posted by stellarnews in Uncategorized.Tags: accounts payable
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Stellar, a leading global call centre and business process outsourcing provider, today announced its sponsorship of “Best Practice Accounts Payable and Procurement 2008”. The conference, which is organised by IQPC, will be held at Hilton On The Park in Melbourne, Australia from 19th – 20th May 2008, and will provide attendees with best practice strategies for managing accounts payable functions.
Geoff Charters, Chief Executive Officer of Stellar Business Process Solutions, will be speaking at the event on the topic of accounts payable automation.
Stellar’s expertise in automating the accounts payable function will provide attendees with valuable insights into how they can reduce costs and manual handling time while increasing the process efficiency of their accounts payable function.
Although many companies offer document management solutions, Stellar is unique in that they offer a complete end-to-end accounts payable automation solution. Stellar offers the flexibility of either a hosted Application Service provider (ASP) solution or a fully outsourced accounts payable processing service, both using a transactional-based cost model. This means they are the leading choice for companies wanting to solve their accounts payable processing challenges.
Recent results for high profile clients have been extremely impressive, with one major client slashing their invoice processing time down from 2 days to 15 minutes, and cutting their end-of-month reporting from 10 days to 2 days, after implementing Stellar’s hosted accounts payable automation solution. Many other clients have found that they can reduce the cost to process an invoice by up to 60% or more through the implementation of Stellar‘s proprietary technology solution and outsourcing their accounts payable processing.
Stellar, a pioneer in the field of document management and workflow automation, combines advanced technology and labour management expertise to automate manually intensive processes and significantly reduce operational costs.
Stellar Restaurant Solutions supports the Annual International Foodservice Technology Expo April 15, 2008
Posted by stellarnews in Uncategorized.Tags: call center ordering solutions, Stellar Restaurant Solutions
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Stellar Restaurant Solutions, a leading provider of outsourced call center and online ordering solutions for the US restaurant industry, has announced its support of the Annual International Foodservice Technology Expo (FS/TEC), the premier high tech show for the restaurant and hospitality industries.
Stellar Restaurant Solutions will exhibit at booth 713 during the three-day event, which will be held in Grapevine, Texas from 16th – 19th April 2008.
Visitors to the Stellar Restaurant Solutions booth will learn how their outsourced call center and online ordering solutions can help restaurant operators reduce operating costs, increase sales levels and improve the quality of their ordering process.
“The promise of technology has finally begun transforming restaurants across the globe.” said Steve Bigari, Chief Executive Officer of Stellar Restaurant Solutions. “By leveraging the advantage of a centralized order management center, operators are able to dramatically improve their capacity while simultaneously lowering costs by using the parallel benefits of both online and call center ordering. In simplest terms it’s a better, cheaper and faster way to run a restaurant!”
With a dedicated restaurant ordering service center located in Colorado Springs, CO, Stellar Restaurant Solutions offers both English and Spanish language capabilities to cater to their client’s target markets.
About Stellar Restaurant Solutions
Stellar Restaurant Solutions is a leading provider of outsourced call center and online ordering solutions for the US restaurant industry. By centralizing and standardizing order processing and customer interactions, restaurant outlets find they can improve the customer experience, increase sales, reduce costs and enhance order management processes and efficiency. For more information, visit www.StellarRestaurantSolutions.com
Stellar Restaurant Solutions wins outsourced order management contract with Borriello Brothers pizza chain April 1, 2008
Posted by stellarnews in Uncategorized.Tags: pizza call center
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Stellar Restaurant Solutions, a leading provider of call center and online restaurant ordering services, today announced that they have signed a contract with Borriello Brothers, a New York style pizza chain in Colorado.
Under the terms of the outsourced restaurant ordering agreement, Stellar Restaurant Solutions will centrally manage phone orders and credit card payments for the pizza chain, allowing Borriello Brothers staff to focus on in-store food preparation and service.
The implementation of the pizza phone ordering service will also allow Borriello Brothers to merge their separate store phone numbers into one single contact number 719 884 2020 that can be used in all their advertising and promotions.
According to Rob Raia, owner of Borriello Brothers, “the specialized call center agents at Stellar Restaurant Solutions are like an extension of our business. They provide our customers with a high level of service on every single phone call and are trained to identify appropriate cross sell and up sell opportunities. This allows our in-store staff to just focus on face to face customer interactions and the preparation of our traditional New York style pizzas”.
Borriello Brothers chose Stellar Restaurant Solutions due to their restaurant ordering and management experience and their demonstrated expertise in managing complex call centre operations.
“The cost escalations in the pizza segment have been devastating over the past year. Increases from food to labor have taken their toll on this industry. Stellar Restaurant Solutions offers a way to improve sales and reduce costs at the same time,” said Steve Bigari, Chief Executive Officer of Stellar Restaurant Solutions. The service will be operated from Stellar Restaurant Solutions’ dedicated restaurant ordering call center located in Colorado Springs, CO.
About Stellar Restaurant Solutions
Stellar Restaurant Solutions is a leading provider of outsourced call center and online restaurant ordering solutions. By centralizing and standardizing order processing and customer interactions, restaurant outlets find they can improve the customer experience, increase sales, reduce costs and enhance order management processes and efficiency. For more information, visit www.StellarRestaurantSolutions.com
