Stellar Supports 2gether Consulting’s TCF Workshop in London August 13, 2008
Posted by stellarnews in Uncategorized.Tags: business process outsourcing, TCF
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Stellar UK, a leading global call centre and business process outsourcing provider, today announced its support of 2gether Consulting’s Best Practice Workshop concerning TCF responsibilities when working with outsourcers and business partners.
This free event will take place at the Court Room, Chartered Insurance Institute, 20 Aldermanbury, London EC2V 7HY, on September 3rd 2008 and will provide a proactive forum to illustrate how to demonstrate consistent fair treatment of customers. It will also cover the impacts of the Financial Services Authorities’ TCF principles on outsourcing relationships.
The Best Practice Workshop aims to provide insight into the Treating Customers Fairly process and is just the first of 2gether Consulting’s planned quarterly Workshops, geared towards bringing professionals working in Financial Services and associated industries together to provide a platform to discuss issues and exchange ideas.
“Having developed significant experience in the Financial Services arena and recognising our commitment to TCF, we are excited about being involved in this event,” said Mary Graham, Chief Executive Officer of Stellar UK. “The conference provides a platform for finance professionals to discuss the impact TCF has on their business and on their third party relationships. It also provides Stellar with a great opportunity to take the lead and demonstrate our full commitment to TCF”.
“2gether Consulting has a unique insight into the challenges of demonstrating consistent fair treatment of customers. Our aim, with this Workshop, is to offer useful tips and insights to give firms a head start in overcoming the challenges as well as providing a forum for debate”, said Paul Henshaw, Compliance Director of 2gether Consulting.
About 2gether Consulting
Specialising in the Financial Services sector, 2gether Consulting offers a full consultancy service from product design and development, direct marketing, sales performance improvement through to operational and regulatory best practice. 2gether’s strength lies in the breadth of experience across the business value chain. 2gether Consulting are uniquely placed to help businesses both create and improve revenue generating opportunities as well as protect businesses against regulatory and reputational risk.
www.2getherconsulting.co.uk
About Stellar
Stellar is a leading global call centre and business process outsourcing provider, with over 6,000 employees across 19 outsourcing centres in Australia, UK, USA, Canada and the Philippines. Stellar’s innovative outsourcing solutions help clients reduce operating costs, improve quality levels and increase revenue and profitability. The company serves a range of clients in the telecommunications, utilities, transport, finance, government and manufacturing industries. In addition to call centre outsourcing, Stellar specialises in document management, workflow automation technology and process outsourcing solutions. For more information, visit www.stellarBPO.co.uk
For further information or to book your place at the event please contact:
Janette Coulthard
Marketing Director
2gether Consulting
Tel: 0772 0442048
Email: Janette@2getherconsulting.co.uk
For further information on Stellar UK please contact:
Declan Maguire
Head of Sales & Marketing
Stellar UK
Tel: 01294 225 300
Email: dmaguire@stellarbpo.co.uk
Stellar renews business process outsourcing contract with Simply Energy May 22, 2008
Posted by stellarnews in Uncategorized.Tags: business process outsourcing
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Stellar, a leading global call centre and business process outsourcing provider, today announced that they have renewed a major business process outsourcing contract with Simply Energy, one of Australia’s largest energy retailers, for a further three year term.
The business process outsourcing services include customer service, sales, sales verifications, back of house administration, processing and contract management and support for the client’s retail energy business and strategic growth plans.
The service will continue to operate from one of Stellar’s eighteen global business process outsourcing centres located in Victoria, Australia.
Stellar has developed a strategic partnership with Simply Energy over the past three years providing end-to-end customer management. During this time Stellar has assisted with the acquisition and retention of almost 400,000 customers.
“Today’s energy retailers face tougher demands as a result of deregulation, competitive pressure and increases in wholesale electricity costs” said John Hollingsworth, Chief Executive Officer of Stellar Asia Pacific. “Stellar fully understands the challenges that energy retailers face and we look forward to continuing to support our client’s impressive growth”.
Stellar is a leading global call centre and business process outsourcing provider, with over 6,000 employees across 18 outsourcing centres in Australia, UK, USA, Canada and the Philippines. Stellar’s innovative outsourcing solutions help clients reduce operating costs, improve quality levels and increase revenue and profitability.
The company serves a range of clients in the telecommunications, utilities, transport, finance, government and manufacturing industries. In addition to call centre outsourcing, Stellar specialises in document management, workflow automation technology and process outsourcing solutions. For more information, visit www.stellarBPO.com
Stellar wins call centre outsourcing deal with Acxiom March 19, 2007
Posted by stellarnews in Uncategorized.Tags: Australian call centres, business process outsourcing, Call Centre Outsourcing
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Stellar, a leading global business process outsourcing provider, today announced that Acxiom has appointed Stellar to provide outbound database verification services.
Acxiom, a world leader in data management, chose Stellar for this work based on their expertise in call centre outsourcing, in addition to their previous experience conducting outbound data verification campaigns for other high-profile Australian clients. Stellar will conduct the service from one of their Australian call centres, which is located in Hornsby, New South Wales.
“Ensuring the accuracy and quality of the information in our client’s database is crucial,” said Scott Deane (Group General Manager Sales, Asia Pacific). “Acxiom recognises Stellar’s proven call centre management capabilities and our best practice approach to customer interaction management”.
Stellar will use their proprietary campaign management system to effectively manage the database verification service.
The outbound verifications service is initially for a short-term duration, and may extend for a further term dependent on client requirements and the results achieved.
About Acxiom
Acxiom integrates data, services and technology to create and deliver customer and information management solutions for many of the largest, most respected companies in the world. The core components of Acxiom’s innovative solutions are Customer Data Integration (CDI) technology, data, database services, IT outsourcing, consulting and analytics, and privacy leadership. Founded in 1969, Acxiom is headquartered in Little Rock, Arkansas, with locations throughout the United States, across Europe, and in Australia, New Zealand and China. For more information, visit www.acxiom.com.au
Stellar expands internationally into the Philippines February 6, 2007
Posted by stellarnews in Uncategorized.Tags: business process outsourcing, call centre Philippines, contact centre outsourcing, offshore outsourcing
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Stellar, a market-leading contact centre outsourcing provider, today announced the establishment of a new business process outsourcing facility in the Philippines, to service domestic and international clients seeking a low-cost offshore outsourcing solution.
The Philippines centre will house contact centre and business processing services, and is located in Cubao, Quezon City. Client Services will continue to be provided by the Australian-based management team.
“Expanding into the Philippines builds on Stellar’s impressive growth over the past 8 years during which we have established a domestic network of nine call centres employing over 3,000 Australians” said Steve Morphett, Chief Executive Officer, Stellar Global Inc. “We are now in the unique position of being able to offer clients complete location flexibility, whether it’s local, interstate, multi-state, offshore or a combination of locations.”
Due to historical ties and cultural affinity with the United States, the Philippines offers a high degree of written and spoken English proficiency as well as familiarity with Western political, educational, legal, and accounting conventions.
The Philippines has an abundant labour pool that is young, motivated, educated, and proficient in the English language. Labour is cost effective, and telecommunications services have been deregulated, resulting in abundant bandwidth and low telecoms costs between the Philippines and global destinations.
Richard Mann, Director Business Development, Stellar said that “Stellar has received interest from a number of domestic and international companies who are exploring the option of outsourcing call centre and business process services offshore”.
Stellar launches new website January 15, 2007
Posted by stellarnews in Uncategorized.Tags: business process outsourcing, call centre, contact centre, global outsourcing, Philippines call centre
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Stellar, a leading global outsourcing provider, today announced the launch of their new website www.stellarBPO.com. Visitors to the new website will find information about Stellar’s call centre and business process outsourcing offerings, their new low-cost Philippines call centre facility and their experiences with high-profile Australian and International companies.
New features on the site include the ability to download compelling case studies about Stellar’s achievements for some of the world’s largest and well-known brands.
Users can also download white papers that address important issues to consider when looking into outsourcing, such as operating in deregulated markets and how to generate revenue using the contact centre.
Career seekers can use the site to find out more about working in the call centre industry, and can now apply directly to one of Stellar’s nineteen global call centres using the online Careers Seekers Registration Form.
“The new site will not only make the job of assessing Stellar’s offering easier for prospective clients, but will significantly streamline the process of recruitment for new call centre job applicants” said Steve Morphett (Chief Executive Officer, Stellar Global Inc.). “The inclusion of white papers on the site, which will be updated regularly, demonstrates Stellar’s thought leadership in the contact centre industry”
Stellar expands relationship with telecommunications provider January 2, 2007
Posted by stellarnews in Uncategorized.Tags: Australia, business process outsourcing, Call Centre Outsourcing, call centre services, Philippines, UK
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Stellar, a leading Australian call centre outsourcing provider, today announced that it has expanded its relationship with an Australian telecommunications service provider to provide outbound telesales campaign services.
The expanded relationship, which currently includes various short-term tactical campaigns to support the client’s marketing and promotional activity, will provide further support for the growth of the telecommunications provider. The outbound campaign will operate from Stellar’s Joondalup call centre facility in Western Australia.
Stellar has developed a strong partnership with this client over the past two years providing various tactical campaigns and supporting their customer interactions needs.
“Telecommunications providers face increasing competitive pressure and the need to differentiate their offerings to win and retain customers, ” said Steve Morphett, Chief Executive Officer of Stellar. “Stellar understands the challenges that telecommunications providers face. We look forward to building on our relationship with this important client and continuing to support their future growth”.
