Stellar wins call centre outsourcing deal with Acxiom March 19, 2007
Posted by stellarnews in Uncategorized.Tags: Australian call centres, business process outsourcing, Call Centre Outsourcing
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Stellar, a leading global business process outsourcing provider, today announced that Acxiom has appointed Stellar to provide outbound database verification services.
Acxiom, a world leader in data management, chose Stellar for this work based on their expertise in call centre outsourcing, in addition to their previous experience conducting outbound data verification campaigns for other high-profile Australian clients. Stellar will conduct the service from one of their Australian call centres, which is located in Hornsby, New South Wales.
“Ensuring the accuracy and quality of the information in our client’s database is crucial,” said Scott Deane (Group General Manager Sales, Asia Pacific). “Acxiom recognises Stellar’s proven call centre management capabilities and our best practice approach to customer interaction management”.
Stellar will use their proprietary campaign management system to effectively manage the database verification service.
The outbound verifications service is initially for a short-term duration, and may extend for a further term dependent on client requirements and the results achieved.
About Acxiom
Acxiom integrates data, services and technology to create and deliver customer and information management solutions for many of the largest, most respected companies in the world. The core components of Acxiom’s innovative solutions are Customer Data Integration (CDI) technology, data, database services, IT outsourcing, consulting and analytics, and privacy leadership. Founded in 1969, Acxiom is headquartered in Little Rock, Arkansas, with locations throughout the United States, across Europe, and in Australia, New Zealand and China. For more information, visit www.acxiom.com.au
Stellar expands relationship with telecommunications provider January 2, 2007
Posted by stellarnews in Uncategorized.Tags: Australia, business process outsourcing, Call Centre Outsourcing, call centre services, Philippines, UK
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Stellar, a leading Australian call centre outsourcing provider, today announced that it has expanded its relationship with an Australian telecommunications service provider to provide outbound telesales campaign services.
The expanded relationship, which currently includes various short-term tactical campaigns to support the client’s marketing and promotional activity, will provide further support for the growth of the telecommunications provider. The outbound campaign will operate from Stellar’s Joondalup call centre facility in Western Australia.
Stellar has developed a strong partnership with this client over the past two years providing various tactical campaigns and supporting their customer interactions needs.
“Telecommunications providers face increasing competitive pressure and the need to differentiate their offerings to win and retain customers, ” said Steve Morphett, Chief Executive Officer of Stellar. “Stellar understands the challenges that telecommunications providers face. We look forward to building on our relationship with this important client and continuing to support their future growth”.
