Stellar Celebrates First Anniversary of Call Centre Operations in the Philippines September 10, 2008
Posted by stellarnews in Uncategorized.Tags: call centre services, Philippines
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Stellar, a leading global call centre and business process outsourcing provider, today announced that celebrations are underway to mark its first Anniversary of call centre operations in the Philippines.
Employees from Stellar’s Cubao centre have recognised the anniversary by participating in a number of special events throughout the week, commencing with the opening of a photo exhibition featuring highlights of the year that was, followed by an anniversary dinner to thank all staff for contributing to the company’s successful first year.
“Stellar Philippines has experienced rapid growth over the first year of operations and recently reached the milestone of 1,000 employees” said Arthur Harrow, Chief Executive Officer, Stellar Philippines. “We have quickly established a reputation as an employer of choice here in Cubao, and our call centre facilities and employment conditions are world class”.
The week of celebrations will culminate in the first Stellar Philippines Annual Award ceremony, where awards will be presented to recognise employees who have made consistent and outstanding contributions throughout the year.
Stellar’s Philippines centre is strategically located in Cubao, Metro Manila, within the CBD of Quezon City, which is serviced by excellent transport infrastructure. Stellar staff enjoy the convenience of working in a location serviced by both the LRT and MRT train systems and being surrounded by a number of large commercial malls for shopping and eating out.
The Cubao centre is located at Superstore Building, Times Square Street, Araneta Center, Cubao, Quezon City and prospective employees can contact Niza Sarmiento, Vice President Human Resources, by email jobs@stellargsp.com to find out more about current career opportunities.
Stellar Wins Call Centre Services Contract with Western Australian Electoral Commission August 5, 2008
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Stellar, a leading global call centre and business process outsourcing provider, today announced that it has been awarded a tender to provide call centre services to the Western Australian Electoral Commission.
In line with the tender requirements, Stellar will provide a call centre service to manage public enquiries regarding the election process during the next Western Australian State general election.
Planning is already underway for the election, to be held sometime between now and May 2009, when over 1.3 million electors are expected to cast their votes on Polling Day at some 800 polling places throughout Western Australia.
“Stellar’s extensive experience managing high-profile call centre operations for State and Federal Government departments will add significant value to this new call centre service,” said John Hollingsworth, Chief Executive Officer of Stellar Asia Pacific. “Our demonstrated expertise and proven call centre outsourcing capabilities clearly make us the best choice for this service, and we look forward to building a strong relationship with our new client.”
The service will be operated from Stellar’s Western Australia-based centre, one of a global network of nineteen outsourcing centres.
About Stellar
Stellar is a leading global call centre and business process outsourcing provider, with over 6,000 employees across 19 outsourcing centres in Australia, UK, USA, Canada and the Philippines. Stellar’s innovative outsourcing solutions help clients reduce operating costs, improve quality levels and increase revenue and profitability. The company serves a range of clients in the telecommunications, utilities, transport, finance, government and manufacturing industries. In addition to call centre outsourcing, Stellar specialises in document management, workflow automation technology and process outsourcing solutions. For more information, visit www.stellarBPO.com
Stellar wins call centre services contract with major retail bank March 31, 2008
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Stellar, a leading global call centre and business process outsourcing provider, today announced they have been awarded a call centre services contract with one of the UK’s best known financial institutions.
Under the terms of the call centre services agreement, Stellar will provide inbound customer assistance to support the ever-expanding client’s product portfolio. The service will be operated from one of Stellar’s eighteen global outsourcing centres based in Irvine, Scotland.
“We are delighted to be chosen to provide this strategic service on their behalf,” said Mary Graham, Chief Executive Officer of Stellar UK. “We believe our experience in the finance sector, coupled with the excellent relationship we have with this client, will ensure that Stellar will provide a best-in-class service to their customers.”
Stellar was selected due to their proven call centre management expertise and their demonstrated experience servicing the needs of large, high profile financial institutions around the globe. Financial details and term of the contract were not disclosed.
Stellar is a leader in serving the financial services industry, having extensive experience managing call centre and business process outsourcing services for banking institutions and insurance providers around the world. Stellar UK operates two call centres in Scotland that employ over 500 staff in Irvine, Ayrshire and Paisley, Renfrewshire.
Stellar provides outsourced call centre services for share registry services provider October 16, 2007
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Stellar, a leading global call centre and business process outsourcing provider, today announced that that they have signed a call centre services agreement with a leading Australian share registry services provider.
Under the terms of the agreement, Stellar will provide call centre outsourcing services to support various phases of share market floats and demutualisation’s for the share registry services provider’s clients. Financial details of the agreement were not disclosed.
Stellar has already completed three short-term campaigns for the company, and additional campaigns will be rapidly implemented to suit their client’s requirements.
Stellar was chosen to provide the call centre services due to their demonstrated experience managing high profile share market related projects and their flexibility to ramp up and down for campaigns at short notice. Due to the nature of the demutualisations and share floats, Stellar receives the full details of the campaigns with only a few days notice due to commercial confidentiality reasons.
“The call centre services we are providing are another great example of the flexibility and responsiveness that Stellar delivers to our clients, ” said John Hollingsworth, Chief Executive Officer of Stellar Asia Pacific. “We look forward to building a strong relationship with our new client and supporting their future growth and profitability”.
About Stellar
Stellar is a leading global call centre and business process outsourcing provider, with over 6,000 employees across 19 outsourcing centres in Australia, UK, USA, Canada and the Philippines. Stellar’s consistent service quality across various communication channels helps clients reduce operating costs, improve quality levels and increase revenue and profitability. The company serves a range of clients in the telecommunications, utilities, transport, finance, government and manufacturing industries. In addition to call centre outsourcing, Stellar specialises in document management, workflow automation technology and process outsourcing solutions. For more information, visit www.stellarBPO.com
Stellar expands relationship with telecommunications provider January 2, 2007
Posted by stellarnews in Uncategorized.Tags: Australia, business process outsourcing, Call Centre Outsourcing, call centre services, Philippines, UK
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Stellar, a leading Australian call centre outsourcing provider, today announced that it has expanded its relationship with an Australian telecommunications service provider to provide outbound telesales campaign services.
The expanded relationship, which currently includes various short-term tactical campaigns to support the client’s marketing and promotional activity, will provide further support for the growth of the telecommunications provider. The outbound campaign will operate from Stellar’s Joondalup call centre facility in Western Australia.
Stellar has developed a strong partnership with this client over the past two years providing various tactical campaigns and supporting their customer interactions needs.
“Telecommunications providers face increasing competitive pressure and the need to differentiate their offerings to win and retain customers, ” said Steve Morphett, Chief Executive Officer of Stellar. “Stellar understands the challenges that telecommunications providers face. We look forward to building on our relationship with this important client and continuing to support their future growth”.
